Refund policy

At Lunar Performance Headwear, we stand behind the quality of our products and are committed to your satisfaction. While every item is crafted with performance and durability in mind, we understand that issues may occasionally arise. Please review our policy below.

Returns & Exchanges

🔄 Can I return or exchange my order?

  • All sales are final — we do not accept returns or exchanges for non-defective items.

  • Final sale items are not eligible for returns or exchanges. Please review product details carefully before purchasing.

📦 What if my item arrives damaged or incorrect?

If you receive a defective, damaged, or incorrect item, please contact us at info@lunarheadwear.com within 3 days of receiving your order.

To process your claim, please include:
✅ Your order number
✅ Clear photos of the defective/damaged item
✅ A brief description of the issue

If approved, we will provide a replacement or store credit at our discretion.

Refunds

💳 Do you offer refunds?

  • Refunds are issued only if an order arrives defective or incorrect.

  • Store credit may be offered at management’s discretion on a case-by-case basis.

⚠ Non-Refundable Items

  • Custom orders, bulk purchases, and final sale items are not eligible for refunds.

  • Headwear that has been worn, washed, or altered cannot be returned or refunded.

Return Shipping & Fees

🚚 Who covers the return shipping cost?

  • Customers are responsible for return shipping costs unless the return is due to our error (defective or incorrect item).

  • We recommend using a trackable shipping service to ensure your return is received.

🛑 Is there a restocking fee?

  • Non-defective returns (if accepted under special circumstances) are subject to a 20% restocking fee, deducted from any approved store credit or refund.

How to Initiate a Return

To request a return for a defective or incorrect item, please contact our Customer Experience Team with your order details and photos:

📩 Email: info@lunarheadwear.com
📞 Phone: +1 (972) 302-2257

🚨 Important: We cannot process returns for items that are worn, washed, damaged after delivery, or missing original tags and packaging.

Thank you for choosing Lunar Performance Headwear. We appreciate your support and look forward to providing you with premium-quality performance headwear — engineered for endurance and designed for style.

🌙 Lunar Performance Headwear – Engineered for Performance. Designed for Style. 🌙